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FAQ and Terms of Service

BY USING THIS WEBSITE, YOU AGREE TO THESE TERMS OF USE, OUR PRIVACY POLICY AND OUR GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU SHOULD NOT USE THIS WEBSITE.


Processing & Shipping Policy

All Products are made and packaged by hand. We aim for perfection when creating all our products. All orders require up to 14 Business days (Monday - Friday) processing before shipping. After processing is complete you will receive an email with your tracking number. Although we ask for up to 14 business days to process your order, orders are shipped and processed daily. 

*Due to COVID-19, UPS and USPS have suspended service guarantees. Quoted delivery dates are estimates, and shipping times may take longer. If your tracking number has not updated in 5 business days (not including weekends & Holidays) please email yasapothecary@gmail.com. Thank you for your support. 

Returns, Exchanges & Cancellations. 

Due to the nature of our products and services there are no refunds, exchanges, or store credit. We do not accept returns or issue store credit based on buyer’s remorse. All products are available for viewing online to help you select the right products. If there is a discrepancy with your order, please notify us within 7 days of receiving your order. 

My package was returned.

​If your package is returned to us, you will be notified via email. All returned packages will be refunded minus the original shipping cost. If your package was returned due to natural disaster (Hurricanes, Fires etc.) we will hold your package until USPS can safely deliver it to you with no additional cost. 

 Package lost, stolen or damaged?

​If your package was lost or stolen, you must file a claim with USPS. Click the link below to start the process of your claim. WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE IN THE HANDS OF THE POST OFFICE. IF YOU HAVE NOT RECEIVED YOUR PACKAGE YOU MUST CONTACT USPS. YOU ARE NOT ENTITLED TO A REFUND BECAUSE USPS HAS LOST YOUR PACKAGE. Claims will be resolved on a case by case basis.

USPS CLAIM - https://www.usps.com/help/claims.htm


Product Information


All Products should be used strictly in accordance with their instructions, precautions and guidelines. YOU SHOULD ALWAYS SPOT TEST PRODUCTS BEFORE APPLYING THEM TO A LARGE OR SENSITIVE AREA. Use of the Website is not meant to serve as a substitute for professional medical advice: the Website is solely an online store for specialty beauty products. Please consult with your own physician or health care practitioner regarding the use of any Products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Yas Apothecary does not give or intend to give any answers to medical-related questions. Our Yas Apothecary does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Website. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.


The Products available on the Website, including any samples Yas Apothecary may provide to you, are for your personal use only. You may not sell or resell any Products you purchase or otherwise receive from Yas Apothecary. Yas Apothecary reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that may result in a violation of this Agreement, as determined by Yas Apothecary in its sole discretion.


Regarding Content You Provide

The Website may invite you to submit Product reviews, chat or participate in blogs, online forums and other interactions with the Website and other users, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute or broadcast content and materials to Yas Apothecary and/or to or via the Website, including, without limitation, text, writings, video, audio, photographs, graphics, comments, suggestions or personally identifiable information or other material (collectively “Contributions”). Any Contributions you transmit to Yas Apothecary will be treated as non-confidential and non-proprietary. When you create or make available a Contribution, you thereby represent and warrant that:


  • the creation, distribution, transmission, public display and performance, accessing, downloading and copying of your Contribution does not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret or moral rights of any third party;
  • You are the creator and owner of or have the necessary licenses, rights, consents, releases and permissions to use and to authorize Yas Apothecary and users of the Website to use your Contributions as necessary to exercise the licenses granted by you under this Agreement;

GENERAL CONDITIONS 

We reserve the right to refuse service to anyone for any reason at any time. 

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. 

You understand that your data (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

PRODUCTS OR SERVICES  

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 


THIRD-PARTY LINKS 

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 


ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 


CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 


CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at yasapothecary@gmail.com



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